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How We’re Creating Sustainable Employment In Whistler

Left: Emilie, Front Desk Agent, & Right: Lorraine, Operations Director
Left: Emilie, Front Desk Agent, & Right: Lorraine, Operations Director

There’s something uniquely intimate about living in a small town like Whistler.

Personally knowing the people who make up our community fosters a sense of ownership and responsibility. For us, we see the hotel as huge pot of potential that has the location and resources to benefit both visitors and residents, alike.

We understand that excellent customer service can make or break your vacation. We’re also very aware that great customer service comes from happy, healthy and confident employees. Whistler can be a tough place to live full-time. Raising a family here is expensive, and employment can be unsecured, with many businesses laying-off staff in the spring and fall shoulder seasons.

At the Summit Lodge we’re proud to lead the way towards more sustainable employment in Whistler’s hospitality and tourism industries, and would like to say a huge thank you to all our guests for helping us work towards our goal. Without our guests, none of this would be possible. Thank you.

By starting small and sharing our results, we hope to encourage more local employers to follow suit by proving that sustainable year-round employment not only makes good business sense – in terms of employee retention, wellbeing and customer service – but that it can also enrich the community.

How We’re Creating Sustainable Employment For Our Staff

  • Cross-training our staff so that they can support other departments
  • Invest in educating and training staff with skills that will help them progress their career towards higher paying roles in the future
  • Avoid redundancies in the slow season by offering our staff the opportunity to learn new skills with our maintenance and repairs team
  • Offering further skills training our maintenance and repairs team so that we can use existing staff for renovations and upgrades instead of hiring outside contractors

Residents who can comfortably afford to live, work and play here make for happier, healthier employees, and by reducing unemployment in the shoulder season we hope to reducing the strain placed on the Whistler Community Services, and have more employees with a higher disposable income – which, in turn, is beneficial to the local businesses and the Whistler economy.

Whistler’s Success Is Our Success

Whistler is only as successful as its community, and the town’s residents play a huge role in the success of all the businesses who operate here. Whistler residents interact with our guests on the chairlift, in stores, and at events – long after guests have left our hotel. So it is in our best interest to have a happy and healthy community.

Alongside supporting our human residents we’re also mindful of our animal residents, and we recently made a $500 donation to Whistler Animals Galore through the continual sales of our made-in-Canada Stuf’d sock monsters.

We regularly donate high-end prize packages to local charities, NPF’s and good causes such as Whistler Search and Rescue, WAG K9 Wine and Dine, and 5 Days For The Homeless, to help generate awareness and engagement. Out GM, Tony, is an active member of the Pemberton Lions and we donated our time and services to build them a new website and a suite of promotional materials.

Related Post: Our Big Idea: Growing People To Grow A Business

If you’re a local business, charity, not-for-profit or organisation that would like to work with us, please email hello@summitlodge.com

Thanks to all of our guests, friends and Whistler family for the continued love and support.

#SummitLovesWAG A Twitter-Powered Donation



#SummitLovesWAG is a project that literally evolved on Twitter overnight, and we’re so excited that we’ve been able to make it happen with help from a few of our online friends. Hopefully you’re interested to find out all about it, so let us fill in the gaps:

Gap 1: While very excited last night that we had 1976 followers, we tweeted this…

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Gap 2: After a few retweets @timberloo suggested this this…

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Gap 3: And then @tatterededge one-upped us and added this…

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Gap 4: We’re now donating 50¢ to WAG for every new Twitter follower in October!

It really happened just like that. We asked our Twitter followers what we should do and this really means a lot to them, so we’re going with it and we’re incredibly excited! It’s not often, on social media, that you get to be part of something that genuinely has a direct impact on the community you live in. This is incredibly apt as it is also National Adopt A Shelter Dog Month, too – this impromptu fundraiser couldn’t have happened at a better time.

Sometimes the universe lays out the pieces and you just have to put them together. Thanks cosmos!

Gap 5: What is WAG and why is it important to us


Whistler Animals Galore (WAG) was founded in 1982 when two friends identified the need for an animal rescue service in the Sea-to-Sky corridor. Since then, WAG has grown into a respected community asset that has found ‘forever homes’ for thousands of animals from great danes to guinea pigs. Without them, many of our furry friends would not be living the happy lives they have today.

Follow WAG on Twitter @WhistlerWAG and on Facebook at /WhistlerWAG

Why is 2000 followers is important to us?

To some people 2000 followers might not seem like a lot, but to us this is a big deal. We relish every opportunity to meet new exciting people – and now we know almost 2000 awesome people, on Twitter alone!

For example, just yesterday we came across this a gorgeous photo of musician, actress and writer  at Lost Lake on Instagram. Interested in how her songwriting was going, we found her on Twitter which then lead to her visiting us in person for an inspiring creative afternoon at the hotel.

We love our online family, so when we realised we were almost at 2000 followers we asked everyone on Twitter what we should do to celebrate…and this is the happy ending.

How to share, follow and help raise money

First, please start by following us on Twitter at @WhistlerSummit. Second, share this post with everyone you know so they too can share the story of #SummitLovesWAG. Thirdly, please include the has hashtags #SummitLovesWAG and #SummitCommunity so we can track the progress.

Thank you for being part of the adventure!


p.s. It would be incredible if this went vital and we raised provincial or global awareness for WAG. Having said that, this awesome impromptu fundraiser was not in our budget, we just wanted to help make one of our followers ideas become a reality. So should it go viral, we sadly will have to cap our donation at $1000, but we will donate our time and social media networks to continuing to promote Whistler Animals Galore!